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audio not playing through speakers

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hi there,

i am currently working with my inpulse 300 and have been for 2 years. i recently updated my software to v5.3.5 and am now running into issues. my audio is sending to my headphones but not to my speakers. i have tried looking through all your forums to find a solution with no luck.

1. the settings are as they should be with master being sent to outputs 1&2 with headphones being sent to 3&4 (have also tried other variations)
2. i have my controller set as my audio device.
3. the speakers are plugged in properly to the controller and the speakers are turned on and working normally when controller is not plugged in.
4. i can turn off the master during a track and hear the sound cut in the headphones but not to the actual speakers
5. i have tried reconfiguring the settings to the original state. 
6. i have tried deleting the config.xml file to ensure i am putting my settings back to factory.

it is seeming to me that the controllers sound card is not registering the speakers input. is that possible? and would the new software update have something to do with that? 

best,
luke