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crackle instead of sound (dj ctrl air)

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Topic starter
hi, recently bought a controller and periodically have a problem - instead i hear the sound of the speakers rattle and crackle with which it can be connected?
i tried to increase the sound buffer in the drivers - it did not help!
i recorded a video for you to understand

ps, i use windows 7 and the latest drivers from official site, and the latest version djuced.
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Topic starter

Hi there,

Have you tried using a pair of headphones in the back side of the unit, like the normal ones, with a 3.5 mm  TRS socket? Is it getting the same result?

Also, the same thing is happening in the headphones? What about other computers? 

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Topic starter

Hi! I try it with headphones - same result. Other computer i don't have =( But computer is new and i setup the clean windows copy on it!

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Topic starter

Help me please

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If you are having the same problem with a pair of headphone, then there is probably a hardware defect with your unit output jack, or something worst internally.

I would request a replacement with your retailler.

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Topic starter

I test controller on another computer and on it works well!
What problem can be with my pc?
It is AMD Turion X2 2Ghz, 3GB RAM (notebook acer 5530g) 

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Topic starter

Is here anyone, who used this device on pc with amd processor? Have any trouble?

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How of curiosity, did you ever verified Acer's web site to see if there was any updates that could be applied to this computer (BIOS, USB drivers, etc) ?

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Topic starter

Yes, all latest drivers installed

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How about BIOS ?

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Topic starter

This book has only one version of BIOS, no updates on acer site