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djcontrol instinct not registering with software

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i got a set of djcontrol instinct decks for christmas there and they have been working perfectly until about an hour ago. i have been usin virtual dj pro and i have reinstalled mappers and also tried it on djuced but it wont read. so i have reinstalled the drivers, uninstalled and reinstlled the hardware itself and also the same with djuced, but it still wont pick up. please help asap!!!!!

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Hello,

Please precise:
- your error message (and list the complete error message)
- your system configuration (computer, CPU, RAM, operating system version).