djcontrol jogvision - pitch no response

Hello B00G13,

Welcome on the forum.

1) First, let us check whether the pitch fader send or does not send a MIDI command.
Can you
- download the MidiTest program from there
- connect Jogvision to your PC
- and let me know if, when you run MidiTest, you see the following commands when you move pitch faders
Left Pitch fader (deck A): commands B0 02 + B0 22
Right Pitch Fader (deck B): commands B1 02 + B1 22

2) Please precise what you mean by "in-jog display on left does not change, just stays lit, right rotates but can't change display modes": do you mean
a - when you load a track on deck A, the white display on deck A does not light on,
b - or when you play a track on deck A you do not see the light moving on deck A,
c - or when you switch from Vinyl Off to On (Scratch On/Off), you see no change of status,
d - or another issue ?

3) Please precise if you have customs MIDI maps in Serato DJ?
When you run Serato DJ, can you go in Setup > MIDI tab, and do you see something in the MIDI PRESETS list?
If some presets are loaded, can click on Restore Defaults?

thanks!

1 - will do

2 - b - or when you play a track on deck B you do not see the light moving on deck B,; left jog wheel - all lights stay lit at all times, nothing moves or changes; right jog wheel - inner white lights show progress of track, outer blue rings shows position. Driver panel to change in-jog display between the 3 different modes, has no effect.

3 - no custom midi settings - fresh serato install - will check

midi test results -  https://drive.google.com/file/d/0BxONSD-0lYhiU3VLdFpyRFZHT2c/view?usp=sharing

Hello B00G13,

Great, thank you for all this information, it is really helpful.
Serato DJ and DJ Intro expect Jogvision to be in its default setting.

1) For the pitch fader
Jogvision MIDI resolution on your computer is set in 7-bit (MIDI standard resolution) while Serato DJ expects it to operate in extended MIDI (14-bit).
Please set the MIDI resolution on
EXTENDED (14-BIT) (DEFAULT)

2) In-jog display
Control panel
Hercules control panel settings have an impact on the software only at the launch of the software:  you cannot change the in-jog display while the DJ software is already operating. You must first close Serato DJ, then choose the in-jog display option in Hercules control panel, and only afterwards you will be able to launch Serato DJ and see the in-jg display setting.

You should set the in-jog display White Ring in scratch mode on the default setting:
ROTATES WITH THE BLUE CIRCLE (DEFAULT)

3) Please let me know if setting everything as listed:
- MIDI Resolution in 14-bit
- White ring in scratch mode rotating with the blue circle
has an impact on your in-jog display issue on left deck (I cannot duplicate this issue, so I cannot find how to make it disappear).
Please confirm if, before running Serato, the blue ring on deck A in-jog display is off.

1 - changing midi setting to 14bit resolved the pitch fader issue, thanks! I thought had tried both

2 - changing the jog vision display, closing and restarting serato, no effect. Left deck still has all in-jog display lights engaged

I can actually change the display, with serato dj open and mixer connected and it takes effect on right deck immediately, no restart needed. Left deck does not change.

Hello B00G13,

1) After the computer has booted, when no other software has been launched, please
- run MIDI test,
- type the command B0 62 7F
- click on Send button.
=> In Jogvision left in-jog display, what do you see:
- all the steps of the blue ring lit
- or all the steps of the blue ring lit minus 2 steps ?

2) Can you test with Djuced 40 ( https://download.djuced.com/ ) to see if you have the same behaviour on the left in-jog display?
I think you will have the same behavior, but it is better to check.

1) miditest - same result, all blue and white steps lit on left jogwheel

2) djuced - same result as serato - all blue and white steps lit on left jogwheel 
Right jogwheel - 2 blue steps not lit, 1 white step not lit - same as serato

Hello,

We can try updating the firmware of your DJControl Jogvision.

1) Close all software from your PC,
2) Disconnect the USB from your Jogvision
3) Press down on the 2 keys Load A and Load B, keep them down and connect the USB cable

You should see the message

DJHERCULESMIX Series Tray Agent
Click here to update your firmware!
DJHERCULESMIX Series Tray Bar

Click on the message, release the 2 keys Load A and Load B.

You should get an updater

DJHERCULESMIX Series2
Firmware Updater (4.4.2)

Saying
Your DJControlJogvision contains an old firmware version that needs to be updated. Please make sure the USB cable remaines connected during the update process. Please close all audio applications, including chat, messaging and VOIP applications.
Once you are ready, click "OK" to proceed.

4) Click on OK.

5) The audio firmware is updated.

6) You get a request
Please disconnect and then reconnect the USB cable at the back of DJControl Jogvision.

7) Disconnect and reconnect the USB cable at the back of DJControl Jogvision.

8) On the computer screen, the firmware should come to an end, with the Final Check line checked.

9) Click on Exit

10) Once Jogvision is detected, run again the same test
- run MIDItest,
- type the command B0 62 7F
- click on Send button.

Do you still see all the steps of deck A In-Jog display on?

Thanks, I had been looking for new firmware since the beginning.

Successfully updated.

Unfortunately the behaviour still has not changed.

What to try next?

Hello,

We must analyse deeper.

1) Can you confirm if, after the computer has booted, when no other software has been launched, when you connect the Jogvision to the PC, at the end of the light animation, the in-jog display is off in both jog wheels?

Then please run MIDI test

2) We will first test the blue ring
a) Please type the command
B0 60 7F
and click on Send
=> Do you see all blue steps in deck A in-jog display lit on, or all blue steps on minus 2?

If you see all blue steps in deck A in-jog display lit on, can you close the curtains and switch off the light in the room to check, in the dark, whether you see a similar brightness level in all steps or whether 2 steps seem less brillian?

b) Please type the command
B0 60 00
and click on Send
=> Do you see all blue steps in deck A in-jog display lit off?

c) Please type the command
B0 60 40
and click on Send
=> Do you see all blue steps in deck A in-jog display lit on, or all blue steps except the 2 before 1/2 mark?

d) Please type the command
B0 60 00
and click on Send
=> Do you see all blue steps in deck A in-jog display lit off?

3) We will now test the white ring
a) Please type the command
B0 61 7F
and click on Send
=> Do you see all white  steps in deck A in-jog display lit on?

b) Please type the command
B0 61 00
and click on Send
=> Do you see all white  steps in deck A in-jog display lit off?

c) Please type the command
B0 61 40
and click on Send
=> Do you see all white steps untill mark 1/2 in deck A in-jog display lit on?

d) Please type the command
B0 61 00
and click on Send
=> Do you see all white  steps in deck A in-jog display lit off?
(I understand step b and step d are the same, but as the status of the display is not the same before the these steps, I need the confirmation of the result of both step b and step d.

4) Please precise if the left in-jog display status has been the same whatever the case.

also - I'm sure this was working before but not 100%

now cue/mix does not work, no matter if cue or mix is selected, or either of the the cue/headphone selectors are chosen, i can only ever hear the left deck now

ok tested on another machine on katest version of intro an dno issues with cue/mix, tested on that same new machine with latest serato dj no issue

back to original machine, no issue in serato intro, tested latest version of serato dj and some issue obsered, mix now works but only right cue now works.

I called Hercules support last Thursday 27th and they said they'd add some troubleshooting steps to this thread but nothing as yet.

found a crazy fix for this issue;

left in-jog display lights always stay lit, no matter what

used a 5v power supply and left jog wheel lights work perfectly