Hello Ian-Houghton,
Welcome to the forum.
It is good you completed your profile here but it would be useful also that you precise your version of Djuced.
Let's consider you use today's version of Djuced (5.2.2)
This error message probably means
- Djuced has detected an audio device declared in Windows (a real or a virtual device, as an ASIO driver)
- but the audio device is not responding when the software initializes the audio engine.
As a first attempt, I suggest you
- close djuced and reboot Windows
- go in the Documents\DJUCED folder (in C:\Users\YourUserName\Documents\DJUCED)
- delete the file config.xml
- and restart Djuced.
If it does not work, you should check which audio devices (real or virtual) are installed in your computer, and if one is detected by music programs but does not answer, uninstall it.
https://www.djuced.com/kb/djuced-is-stuck-on-the-splash-screen-what-can-i-do/
What antivirus software are you using? In the past there was an issue with Avast.
Hello,
Having no contents in documents\DJUCED folder except for the manual folder is normal if Djuced has never run on the computer.
If Djuced cannot write in that folder, it remains blocked @ "initializing audio engine", so as Sityi suggested, it is probably due to an antivirus, or maybe you use a guest user account (to install the software, you need an administrator account" of Windows.
Hello,
Having no contents in documents\DJUCED folder except for the manual folder is normal if Djuced has never run on the computer.
If Djuced cannot write in that folder, it remains blocked @ "initializing audio engine", soas Sityi suggested, it is probably due to an antivirus, or maybe you use a guest user account (to install the software, you need an administrator account" of Windows.
Hi,
With the antivirus blocking trusted software, you may
- add the trusted software to the scan exclusions of the antivirus
https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions
https://support.surfshark.com/hc/en-us/articles/360011974060-How-to-make-an-exception-for-Surfshark-in-the-AVG-antivirus-settings-
- or disable the antivirus while installing the trusted software and running its 1st session
https://support.avg.com/SupportArticleView?l=en&urlname=Disable-AVG-Antivirus
- or wait for an update of the antivirus.
2 candid questions
- What makes you prefer AVG over Windows Defender (built in Windows 10)?
- Does AVG support streaming service?
Hello Ian,
Thanks for your message.
Can you precise your version of AVG virus definition package so that we check if we can duplicate this issue (if it is caused by AVG)?
Are you the sole user account on this Windows computer?
