hercles air not recognised

hello,

could anybody tell me, please, why when i plug controller i get the error like: device is not working properly and cant be recognised? ive checked it on mac, windows xp and 7.

thank you. 

Did you try to install it using the most recent drivers ?

http://ts.hercules.com/faqs/eng/her_eng_00453.pdf

Once the installation process is complete, you can verify if everything is fine as explained in these document:

PC:

http://ts.hercules.com/faqs/eng/her_eng_00433.pdf

http://ts.hercules.com/faqs/eng/her_eng_00435.pdf

MAC:

  http://ts.hercules.com/faqs/eng/her_eng_00434.pdf

http://ts.hercules.com/faqs/eng/her_eng_00436.pdf

As for the software, the latest version of DJUCED (v1.0.64) is available here:

http://www.djuced.com/downloads/