hello team,
i havent used my mk2 for a while, and today i plugged it in and installed all the drivers, hooked it up to the pc but the leds are not lighting up. i can play sound over the output but i cannot use the mixers or the buttons. any help?
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Hello Baltag,
1) As you meet a technical problem, please fill your profile in clicking on "My Space"> "My Profile"
https://www.herculesdjmixroom.com/en-us/account/informations/
You have 3 fields to list your equipment:
- In "Hercules equipment in use", please check your Dj controller, DJ Console Mk2
- In "Software in use", check your DJ software name,
- In "Describe your equipment": describe your computer brand and model, CPU, quantity of RAM, version of Windows or Mac OS, version of DJConsole Series driver package (for example 2018_HDJS_1), version of DJ software (for example VirtualDJ Pro 8.2 b3994).
2) Please open your DJ Console Mk2 control panel and,
a) in the about tab, please check what you see as
- driver package : do you see 1.HDJS.2018?
- firmware: do you see 1.1.7.15?
Hello, I have filled in the specs for the hardware. About what you asked, I see at package 1.HDJS.2018 but at firmware I see 1.0.0.15
Hello baltag,
Thanks for your answer.
I wonder if it is this issue is specific to your computer: can you try to install the Mk2 on another PC and check, in the control panel, if you also read 1.0.0.15 as firmware version?
