hercules rmx firmware reset urgent

hi people can anyone help me with my controller i need to make a reset and i dont know how 
i installed and re-installed the derivers very times and nothing
the conselo failed in a firmware update and stop the recognizing in the windos 8

please help me

thanks and keep the good work 

Try the following procedure:

http://ts.hercules.com/faqs/eng/her_eng_00384.pdf

Also notes that a powered USB hub might also be necessary for your console to be recognized properly on recent Intel based system.