hello, i just bought this device and install evrything i plug the console in my macbook whit usb but its not detected please help
Hello,
1) As you meet a technical problem, please fill your profile in clicking on "My Space"> "My Profile"
http://www.herculesdjmixroom.com/en-us/account/informations/
You have 3 fields to list your equipment:
- In "Hercules equipment in use", please check your Dj controller, Universal DJ,
- In "Software in use", check your DJ software,
- In "Describe your equipment": describe your computer model (for example MacBook Air 11" early 2015, Model A1465, EMC 2024 - the Model A and EMC are printed on the ground side of the MacBook), CPU, quantity of RAM, version of Mac OS, version of DJConsole Series driver package (for example driver package 5.89, to download here), version of DJ software (for example Djuced 40 3.1.3, to download here).
2) Please describe what you call "it is not detected".
- Do some lights of Universal DJ light on when you connect it to the USB?
- Have you tried on other USB ports?
- Do you connect Universal DJ to direct USB port on the MacBook or do you go through a USB hub?
- If you use a USB hub, is it a USB hub which has a power supply, and what is the model of USB hub?
