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soundcard help

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i have a new dedicated laptop (plenty fast enough), virtual dj pro, and hercules mk4. i downloaded the current drivers. i had sound issues out of the box- stuttering, popping, delays. i adjusted the buffer until it stopped (69ms) worked for several days then all of a sudden in the middle of recording a mix it started stuttering and dropping out so bad i had to restart virtual dj. also a couple of times the controller wasnt jiving with the software fader. i have used vdj direct to a pc and tractor through native instruments audio 2 dj sound card and had no sound or mapping/control issues. i have since adjusted the buffer to maximum. i love using the mk4. any suggestions? can i bypass the internal soundcard and run through the adio 2 dj card? thanks jrox

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Hello Johnnyrox,

You can bypass the Mk4 sound card and run through the Audio2DJ sound card with VirtualDJ Pro, but it would be a pity as the issue is probably just a setting issue, not a hardware issue (and if it is a setting issue, it may also occur with Audio2DJ at a moment you don't expect it ).

Can you make sure you have disabled
- the wifi while mixing,
- Windows setting cutting the power supply on the USB port?
The optimization guideline is here

1 Answer
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Topic starter

hello johnnyrox,

you can bypass the mk4 sound card and run through the audio2dj sound card with virtualdj pro, but it would be a pity as the issue is probably just a setting issue, not a hardware issue (and if it is a setting issue, it may also occur with audio2dj at a moment you dont expect it ).

can you make sure you have disabled
- the wifi while mixing,
- windows setting cutting the power supply on the usb port?
the optimization guideline is here