Im using a 200 mk2 with Serato Pro on a M2 Pro running OS 15. I can only get the master output coming from the headphones. The CUE and MASTER buttons do not work. It's all master all the time.
Hello,
Sorry, but I cannot propose any process: as you write no technical information on what you do, one cannot try to duplicate your situation, and then no one may propose
- a process to test and check what does not work,
- or guidelines to fix the issue.
I suggest you post a message to Hercules support https://support.hercules.com/en/contact-en/
Hercules technical support will ask you to DESCRIBE your technical issue (a description is for example:
1) I load a track of deck 1, with crossfader fully on deck 2 side)
2) I play the track on deck 1
3) I set the volume up on deck 1, but the crossfader remains at 100% on deck 2
4) I activate preview on deck 1 with the preview key located over deck 1 volume fader
5) => Do I hear Deck 1 in headphones preview?
