Hi Guys,
I unsucessfully tried to install my Inpulse 300 Controller to my MacBook Air.
Any ideas...?
The details:
Apple MacBook Air 2023 / M2 / Ventura 13.7.1
Used Hercules Driver: DJSeriesInstall_6_51s
Problem: Instant crash after restart. Freezes in DJUCED & Serato Light after 30-40 Minutes.
Error Message:
The error message indicates that the DJC Inpulse 300 Control Panel app crashed on your Mac due to a "segmentation fault," which is a memory access error.
The crash (seems to be) caused by an invalid memory access at a specific address (0x00000000dbdb0000), meaning the app tried to access a part of memory it shouldn’t have. This often points to an issue with the app itself or an incompatibility with the operating system or hardware.
-------------------------------------------------------------------------------------------------------------
Full crash log:
------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: DJCInpulse300ControlPanel [902]
Path: /Applications/DJHERCULESMIX/*/DJCInpulse300ControlPanel.app/Contents/MacOS/DJCInpulse300ControlPanel
Identifier: com.hercules.DJCInpulse300ControlPanel
Version: 1.1.3 (1.1.3)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-11-11 08:06:00.3649 +0100
OS Version: macOS 13.7.1 (22H221)
Report Version: 12
Anonymous UUID: 2A67BE08-205F-1E2C-1F67-092AB95E22DF
Time Awake Since Boot: 82 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000dbdb0000
Exception Codes: 0x0000000000000001, 0x00000000dbdb0000
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [902]
VM Region Info: 0xdbdb0000 is not in any region. Bytes before following region: 647266304
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 1026f8000-10270c000 [ 80K] r-x/r-x SM=COW ...0ControlPanel
Kernel Triage:
VM - (arg = 0x0) pmap_enter retried due to resource shortage
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x1a8d3fe64 _platform_strlen + 4
1 libsystem_trace.dylib 0x1a8a93814 _os_log_impl_flatten_and_send + 1944
2 libsystem_trace.dylib 0x1a8a96474 _os_log_with_args_impl + 404
3 libsystem_asl.dylib 0x1ad9e1914 _vsyslog + 264
4 libsystem_asl.dylib 0x1ad9d29bc syslog + 44
5 hdjsapi 0x1027d11bc HDJS_GetServerVersion + 212
6 DJCInpulse300ControlPanel 0x10270177c 0x1026f8000 + 38780
7 DJCInpulse300ControlPanel 0x1026fc174 0x1026f8000 + 16756
8 DJCInpulse300ControlPanel 0x1026fd30c 0x1026f8000 + 21260
9 Foundation 0x1a9d88014 __NSFireDelayedPerform + 372
10 CoreFoundation 0x1a8e0c2e8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32
11 CoreFoundation 0x1a8e0bf90 __CFRunLoopDoTimer + 940
12 CoreFoundation 0x1a8e0bae8 __CFRunLoopDoTimers + 356
13 CoreFoundation 0x1a8df1268 __CFRunLoopRun + 1852
14 CoreFoundation 0x1a8df03d8 CFRunLoopRunSpecific + 612
15 HIToolbox 0x1b2649df0 RunCurrentEventLoopInMode + 292
16 HIToolbox 0x1b2649c2c ReceiveNextEventCommon + 648
17 HIToolbox 0x1b2649984 _BlockUntilNextEventMatchingListInModeWithFilter + 76
18 AppKit 0x1ac01a38c _DPSNextEvent + 636
19 AppKit 0x1ac019528 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716
20 AppKit 0x1ac00d98c -[NSApplication run] + 464
21 AppKit 0x1abfe4ddc NSApplicationMain + 880
22 dyld 0x1a89bbfd8 start + 2412
Thread 1:
0 libsystem_pthread.dylib 0x1a8d0ed8c start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x1a8d0ed8c start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x1a8d0ed8c start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x1a8d0ed8c start_wqthread + 0
Thread 5:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x1a8cd3ef4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1a8ce6220 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x1a8cdcb58 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x1a8cd4270 mach_msg + 24
4 CoreFoundation 0x1a8df2704 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1a8df0fe4 __CFRunLoopRun + 1208
6 CoreFoundation 0x1a8df03d8 CFRunLoopRunSpecific + 612
7 AppKit 0x1ac144a18 _NSEventThread + 172
8 libsystem_pthread.dylib 0x1a8d13fa8 _pthread_start + 148
9 libsystem_pthread.dylib 0x1a8d0eda0 thread_start + 8
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x00000000dbdb0000 x1: 0x00000000dbdb0000 x2: 0x0000000000000000 x3: 0x000000016d704288
x4: 0x000000016d704bf6 x5: 0x0000000000000016 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000007fff x9: 0x0000000000000020 x10: 0x0000000000000400 x11: 0x0000000000000001
x12: 0x0000000000000000 x13: 0x0000000000000006 x14: 0x0000000000000006 x15: 0x000000027e518000
x16: 0x00000001a8d3fe60 x17: 0x000000020698b1f8 x18: 0x0000000000000000 x19: 0x00000000000003f8
x20: 0x0000000000000000 x21: 0x0000000000000000 x22: 0x000000016d704282 x23: 0x000000016d704bfa
x24: 0x0000000000000001 x25: 0x00000000000003f8 x26: 0x0000000000000000 x27: 0x000000016d704bf8
x28: 0x00000000dbdb0000 fp: 0x000000016d704b70 lr: 0x00000001a8a93814
sp: 0x000000016d703880 pc: 0x00000001a8d3fe64 cpsr: 0x40001000
far: 0x00000000dbdb0000 esr: 0x92000006 (Data Abort) byte read Translation fault
Binary Images:
0x1026f8000 - 0x10270bfff com.hercules.DJCInpulse300ControlPanel (1.1.3) <f04d92af-cc66-3779-b0c8-a7ed9d92511c> /Applications/DJHERCULESMIX/*/DJCInpulse300ControlPanel.app/Contents/MacOS/DJCInpulse300ControlPanel
0x1027c4000 - 0x1027dffff com.hercules.hdjsapi (1.0) <36439fe0-3ba3-320d-924d-1295da92ea73> /Library/Frameworks/hdjsapi.framework/Versions/A/hdjsapi
0x109d68000 - 0x109d73fff libobjc-trampolines.dylib (*) <4daa2f71-4c51-3179-9c85-34a3e49c7fc0> /usr/lib/libobjc-trampolines.dylib
0x1a8d3f000 - 0x1a8d45ffb libsystem_platform.dylib (*) <26b1286a-70dc-3e34-99d0-73d26257de71> /usr/lib/system/libsystem_platform.dylib
0x1a8a8e000 - 0x1a8aa8fff libsystem_trace.dylib (*) <d023b5ec-98bf-3cb8-bbe0-7370f798e0b5> /usr/lib/system/libsystem_trace.dylib
0x1ad9cc000 - 0x1ad9e3ffb libsystem_asl.dylib (*) <43158526-d04b-33c1-9dcf-7cbaa16aa677> /usr/lib/system/libsystem_asl.dylib
0x1a9d0e000 - 0x1aa6d3fff com.apple.Foundation (6.9) <85439347-8d4e-3c37-a41a-ae79b0bffd8b> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x1a8d73000 - 0x1a924cfff com.apple.CoreFoundation (6.9) <4a35b66a-3b0e-34fd-811d-c44fb389ce8f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1b2619000 - 0x1b294cfff com.apple.HIToolbox (2.1.1) <c8970896-b9d1-3fd0-aa1e-99bc8ff4e84d> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x1abfe1000 - 0x1acef1fff com.apple.AppKit (6.9) <1a4ffce3-6623-3c15-9d96-dcb94ea59e23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x1a89b6000 - 0x1a8a44d13 dyld (*) <668a9a3c-85c0-3a58-8691-565e6db4c3ca> /usr/lib/dyld
0x1a8d0d000 - 0x1a8d19fff libsystem_pthread.dylib (*) <e74e3db0-f8cb-34ab-831e-db30cbec154f> /usr/lib/system/libsystem_pthread.dylib
0x1a8cd3000 - 0x1a8d0cff7 libsystem_kernel.dylib (*) <5738cf33-a520-3e9e-86f4-ff53217708a6> /usr/lib/system/libsystem_kernel.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=292.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=292.7M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG backing stores 5056K 4
ColorSync 512K 24
CoreGraphics 32K 2
CoreServices 176K 1
Dispatch continuations 64.0M 1
Foundation 16K 1
Kernel Alloc Once 32K 1
MALLOC 92.3M 35
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 120.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.1M 6
Stack 10.6M 6
VM_ALLOCATE 112K 7
__AUTH 695K 177
__AUTH_CONST 13.7M 334
__CTF 824 1
__DATA 3145K 320
__DATA_CONST 15.9M 338
__DATA_DIRTY 791K 115
__FONT_DATA 2352 1
__LINKEDIT 803.5M 4
__OBJC_RO 66.4M 1
__OBJC_RW 2012K 1
__TEXT 253.3M 352
dyld private memory 272K 2
mapped file 188.7M 41
shared memory 928K 17
=========== ======= =======
TOTAL 1.7G 1805
TOTAL, minus reserved VM space 1.5G 1805
-----------
Full Report
-----------
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"version" : 2,
"userID" : 501,
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"modelCode" : "Mac14,15",
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"vmSummary" : "ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)\nWritable regions: Total=292.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=292.7M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 128K 1 \nActivity Tracing 256K 1 \nCG backing stores 5056K 4 \nColorSync 512K 24 \nCoreGraphics 32K 2 \nCoreServices 176K 1 \nDispatch continuations 64.0M 1 \nFoundation 16K 1 \nKernel Alloc Once 32K 1 \nMALLOC 92.3M 35 \nMALLOC guard page 192K 10 \nMALLOC_MEDIUM (reserved) 120.0M 1 reserved VM address space (unallocated)\nSTACK GUARD 56.1M 6 \nStack 10.6M 6 \nVM_ALLOCATE 112K 7 \n__AUTH 695K 177 \n__AUTH_CONST 13.7M 334 \n__CTF 824 1 \n__DATA 3145K 320 \n__DATA_CONST 15.9M 338 \n__DATA_DIRTY 791K 115 \n__FONT_DATA 2352 1 \n__LINKEDIT 803.5M 4 \n__OBJC_RO 66.4M 1 \n__OBJC_RW 2012K 1 \n__TEXT 253.3M 352 \ndyld private memory 272K 2 \nmapped file 188.7M 41 \nshared memory 928K 17 \n=========== ======= ======= \nTOTAL 1.7G 1805 \nTOTAL, minus reserved VM space 1.5G 1805 \n",
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Model: Mac14,15, BootROM 11881.41.5, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, spdisplays_2880x1864Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: May 27 2023 01:34:59 version 20.96.31.0.8.7.148 FWID 01-126f2c4c
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: DJControl Inpulse 300
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.
Hello Deezett,
Welcome to the Hercules users forum.
1) As Hercules DJ Control Panel app is not absolutely needed to use DJControl Inpulse 300 in macOS (it is used for diagnostic and firmware update), you can uninstall the DJ Control Panel app (delete the folder DJHERCULESMIX in \Applications folder), restart the computer and let us know if you still get this crash in Djuced and Serato.
(I am not sure the control panel app crash is the cause of DJ software crash, it may be a symptom of another issue).
2) To know more on your computer configuration
a) USB connection of the DJ controller
Please precise what is the connection between the DJ controller and the USB-C port on you MacBook:
i) if you use a USB-C to USB-A adapter, please precise the brand and model of this adapter.
If it is a no-name adapter, I suggest trying with another one (as Apple USB-C to USB or Startech or Belkin) as some very cheap non-name USB-C adapter are OK for low power USB connection (as USB keys) but not stable enough for USB devices needing a full USB bus power (as audio interfaces or webcams).
ii) if you use a USB hub, make sure the USB hub is powered by a power adapter.
b) Conflict with another USB device
If another USB device is connected to the MacBook at the same time, please try if removing it changes or not the occurrence of the software crash.
c) USB port
try connecting the DJ controller to the other USB port of the MacBook.
d) Drivers
Please confirm if your install DJSeriesInstall_6_51s as a fresh install (with no previous Hercules DJ control panel installed) or you had another version as 6.44s installed before.
e) Djuced & Serato error reports.
i) Please precise the version of
ii) When Djuced and Serato freeze, do they display an error message when you close and restart them?
iii) When you restart Djuced, do you see an bugsplat screen?
