I have a new 500 used for a few months and having issues with deck 1 performance pads not behaving as programmed. Example being a hot cue programmed to the first cue might occasionally activate a different hot cue. Could a recalibration help?
Using serato pro.
Hello Docchezzz,
Welcome to the forum area.
It does not look like a calibration issue but rather as if the membrane of the pads has moved and needs to be placed again in proper position.
If your DJ controller is still under warranty, you can contact Hercules support to return the DJ controller and have it repaired.
If your DJ controller is no longer under warranty, I can send you the process, which is not complicated, it takes not more than 30 minutes (I propose to contact Hercules support to send back the controller if it is still under warranty as opening the controller can void the warranty).
Please send me the process to reposition the membrane. I'm out of warranty but experienced with repairing DJ controllers. Thank you!
