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Volume of deck 2 does not drop below 80%

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Topic starter

I've this issue with my inpulse 500. When I drop down the volume for deck 2 to the bottom in the controller this doesn't go down from 80% in serato/djuced so deck 2 is never in mute.

I've reinstalled serato/djuced and drivers and still the same issue.

Is it a software or hardware problem?

2 Answers
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Hello Elkaks,

Welcome to the user community area.
What you describe may be a calibration issue, a process which can be fixed in 5 minutes in a re-calibration.
Considering your description (I am not sure of what you mean as going down from 80%, especially in Serato DJ which does not show the volume fader on screen), I am not 100% sure of what you mean, so instead of sending you a calibration guideline pdf manual, I suggest you contact Hercules tech support on their website
https://support.hercules.com/en/contact-en/
so that they make sure your issue is a need of recalibration, and that they follow you in this calibration process.

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Even if the faders are not displayed in Serato, the volume on the speakers does not decrease. Can you send me the link to the calibration guide?