I've been experiencing the T7 automatically shutting off. It's getting power as the platters are still moving, but not active controls or lighted controls. I thought maybe my laptop, but this occurred with another DJ using my T7 with his laptop during live bar set.
I googled issue and it looks like a previous Hercules controller had similar issue.
Anyone experience this with their T7?
??? 15/03/2024 5:43 am
Yes I have. I bought the T7 and i had 3 replacements with the same issues. shutting down during set. it continues to play the music and spins but you cannot change the music or load new song without turning it off and back on. I thought on the first one is the unit, so they replace it with a new one. then same thing happen multiple times. then on the third replacements same thing happen so i finally gave up and returned the equipment completely. I hope they will find a fix for it. I really like the controller.
DJ COOL CLIFF 25/03/2024 11:20 pm
I'm on my 2nd t7 and it did it for me when I loaded a track and cut off and then with the new one, i moved the fader and cut off. It still played the audio and the platters was spinning but no lights. I'm using Sonoma 14.3.1 * gigs of RAM Quadcore Intel
UX Team 28/03/2024 2:31 pm
1) Hercules has a technical support so PLEASE contact the technical support.
https://support.hercules.com/en/contact-en/
2) It makes no sense to exchange a DJ controller for a computer setting issue, as the DJ controller cannot change the computer setting issue.
Your computer is either
- not properly set (it looks like a power setting as Windows setting to turn off USB to save energy),
- or too limited for your DJ software.
Unless you contact the technical support and DESCRIBE your problem in details (you neither write your computer configuration, version of your DJ software, computer power options), your problem will not be solved because you do not give any information while it happens on your computer.
1) Mack Book (I have Majave os 10/15) 2) - USB connection type (direct USB type A port 3) Serato DJ Lite 3.3.2, 4) HDJCSeries MAC [DJSeriesInstall 6.51s - macOS 11 (Big Sur) to macOS 15 (Sequoia)] 5) we used only the original power supply and all the wires that came with it. we connected them directly to the outlet without using adapters
My friend and I have two identical controllers, we use 1) the original usb and the power supply that came with it, 2) our laptop books are different, 3) The drivers are separate, 4) we connected them to multiple outlets, directly and through adapters, but on Friday at the festival, the controller turned off the same way for me and For example, maybe you need to update the firmware? I saw the same problem on your forum and no one was able to solve it.. I have to perform in a week, I'm afraid the problem will happen again, what should we do?
We used the original power supply and USB cable from the box. At the festival, it was connected via an adapter and directly to the network. My friend said that sometimes his t7 reboots at events and at home, but very rarely, I have it rebooted 1 time, what could be the matter? Is he very sensitive to nutrition? How can I avoid further device reboots?
I know that Mac 13 OS had something like that too. I remember because it was shown to me for video editing, which also tended to malfunction on Mac 13 OS back then. I made myself a cheat sheet, but that was only for the devices in the studio where I edited the films.
