Buenos días, utilizaba el controlador con un pc sin problema, al comprar el nuevo la encuentra en los dispositivos pero no se conecta. Estamos muy apenados porque no podemos utilizarla. Gracias.
Hello Eva,
Welcome to the forum.
Please precise what you do in which operating system with version of djay app.
The connection of the controller is not the same depending of the operating system:
- In Windows, Bluetooth LE over MIDI does not work very well so you should connect by USB in Windows.
- in macOS / Android / iOS : Bluetooth LE over MIDI and USB MIDI work, so you must choose either to connect DJControl Mix Ultra is USB (and then you must not pair it in Bluetooth LE in djay) or in Bluetooth LE in djay (without connecting the USB).
Eva, have you checked what your main board is called and whether the manufacturer might have a new Bluetooth driver for your board? Many people forget to update other drivers too. It's important to keep these up to date.
