**Subject: Error when logging into forum (redirection, CAPTCHA, loading time – especially in Chrome)**
Having run a forum myself in the past, I noticed a technical problem when logging into your forum that should be checked.
During the login process, **redirection errors** occur, especially in **Google Chrome**. Despite correctly filling out the login form (including checking all the boxes), the user is sometimes redirected after submitting and then receives an error message stating that the **CAPTCHA has not been completed** – even though it has.
It is noticeable that the login often works on the **second attempt**. This suggests that either:
* the CAPTCHA is not being validated correctly,
* the redirection after login is faulty, or
* the login process takes too long overall, resulting in a timeout or validation error.
A correctly completed login should work reliably **on the first attempt**. The current long loading time when logging into the forum could be the cause of the error messages described.
I recommend checking the **login screen**, the **CAPTCHA validation**, and the **redirect logic after login** in the forum software more closely.
Best regards,
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If you wish, I can also formulate the text:
* shorter,
* more technical (for developers),
* or as a bug report/ticket system entry.
Error has not yet been fixed. Multiple attempts are still necessary, admins.
Hello Baumi,
Can you check if you still met the issue now (25/02/2026)?
UX-Team Nach der heutigen Wartung läuft jetzt alles reibungslos. Vielen Dank an alle
https://shop.hercules.com/de_de/customer/account/login/
A new error on the Cuptcher shop page won't let me confirm that I'm human. I suspect it's the same issue.
Hello,
Can you check you have accepted the cookies? I think if you refuse the cookies, the captcha does not work.
Captcha is definitely on the site. I have enabled everything on your site, but I can now log in without Captcha. This suggests there is an error.MFG Baumi
Hello Baumi,
Captcha requirement is random: I can also log with or without captcha depending on the session on several websites.
I didn't know that, but it's always good to learn something new. Thanks UX-Team
