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Hercules not outputting the mix to Audience or Creator track on my Windows PC since update

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Hi there,

Since I have updated my Hercules Stream 200 XLR to the latest version, the Audience and Creator track do not output any sound anymore. I had it working before, so its seems like a software issue. 

The weird part is that when I monitor the Creator and Audience track via my headphones that are connected with the 'Phones' aux on the Hercules, I do indeed hear everything. Also when I use the microphone on my Windows, this indeed works (I use an XLR microphone) so that means at leans something is going through. 

I have tried resetting the Hercules to its factory settings, no luck. I have done all Windows update. I ran everything in Admin mode. There's nothing I can think of. 

I remember back in 2024 when I first got the Hercules I had the same issue and contacted support for this. The problem resolved itself presumably after I had tried another USB port on my PC, yet this time this fix didn't work... 

What to do next? Any suggestions?

Kind regards,

Nour

2 Answers
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I have the same issue!

0

Hi !

 

When you say "Since I have updated my Hercules Stream 200 XLR to the latest version, the Audience and Creator track do not output any sound anymore. I had it working before, so its seems like a software issue", does that mean the vumeters remain empty ? Since you have a feedback through your headphones, the problem comes from your "Line out" output ?

Can you please assign the System channel to your device, then play an audio source through this channel ? Then open your Windows Mixer and check if your System volume is changing according to your Creator volume. Does that work ?

 

Damien