dj control air

hey community,
yesterday arrived my dj control air, but i got one problem with it, my notebook does not recognize the decive.
so i called a nice technical support agent, he told me to update my drivers (what i already did) and still nothing happens.
i now really dont know what to do.. call the support hotline again? meh..
did anyone already had these problems? help please. and yes my english is f*king "awesome"(im german)

UNAA pregunta yoo istaloo todooo ii noo me se abree para mesclar ni na de eso k tengo k acer. respuestas rapidas porfavor

UNAA pregunta yoo istaloo todooo ii noo me se abree para mesclar ni na de eso k tengo k acer. respuestas rapidas porfavor

mirad a ver en la pagina web de hercules http://ts.hercules.com/es/index.php?pg=files_faq      
aqui hay actualizaciones y el mapa midi del traktor pro 2

Aqui : http://www.herculesdjmixroom.com/fr/forum/it-Hardware/009036/

hi
ich habe eine frage wie kann ich meine kopfhörer mit meinem Hercules Dj Control Air benutzen,was muss ich tun ??