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no sound when speaker is plugged

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hi, i am sorry if there is already an answer for this but i just bought an hercules dj control instinct, installed the software but there is no sound both when it is plugged to a speaker or an headphone (its actually earbuds).

should i install any kind of drivers or does anyone know what the problem is?

thanks. 

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Indeed, you shoud install the latest drivers (2013.HDJS.2), available from the support site:

http://ts.hercules.com/eng/index.php?pg=view_files&gid=17&fid=62&pid=306&cid=1

Be sure to strictly follow these instructions:

Once done, verify that your controller is correctly installed:

With your amplified speakers connected to the back of the Instinct, and your headphone to the front, launch DJUCED and verify that the default audio configuration is applied:

If this is correct, playing files, you should hear them through your speakers.