I'm on Windows 11, i've bought the djcontrol starlight and I've done the steps for connecting it to the serato lite app on my laptop. When I boot the app with the console connected to my laptop, it says that it may take up to a minute to connect, but after a few seconds an connectivity error pops up saying that the hardware cannot connect. I've tried to click on the troubleshoot button and doing the recommended solution, which was defaulting the speaker and microphone of my laptop as outputs. The error kept showing up. I've looked up on google and a guy and this forum said to install the drivers and in the image you can see which driver I installed. The error was still there. I've changed USB port, nothing changed. The console lights up, when i plug headphones and do the sound test I hear perfectly. When I click on the lights button it lights up. I've tried going on midimonitor and it was responsive for all of the buttons, knobs and turnwheels. The laptop sees it and it recognize it but the serato lite app does not.
Hello,
Welcome to the user forum.
I have met this issue in Serato DJ (Intro, then Lite, then Pro) from time to time with several DJ controllers.
In often comes from:
- either an audio setting which is different than what the Serato hardware supports (for example Serato starting at 48kHz and being unable to connect to a 44kHz audio device as DJControl Starlight),
- or a conflict with another MIDI device.
The simplest is probably to uninstall Serato DJ Lite, restart the computer, connect the DJ controller, and reinstall Serato DJ Lite.
I just did what you said and the problem is still here.
Hello Betterthansorry,
May I suggest you contact Hercules technical support on https://support.hercules.com/en/contact-en/ ?
The user forum is efficient with users who try to get help from other users:
- in providing a sufficient level of technical information to get some technical guidance,
- in sharing a user experience.
Answering in 1-line with not step by step description of what you did and the result looks like you are reluctant to share the technical information, so maybe the forum is not the best technical area for help in this situation.
Here are the basic technical information which may be useful if you want to solve your problem:
1) version of Serato DJ Lite (as Serato DJ Lite 3.2.3)?
2) what is serato DJ lite error message (is it "failed to connect audio device" or "failed to connect midi device" or another message)?
3) are other audio devices installed on your computer? Did you install another DJ device working with Serato on this computer?
4) have you tried setting your computer audio in 44.1 kHz (I suspect the problem may comes from your computer build-in audio being set in 48kHz)?
In Windows, to set the built-in audio frequency,
a) click on Windows speaker icon on notification area > Sound settings
b) in Sound settings, select the speaker output and click on > for advanced settings, to choose the output settings format and select a 44100 Hz (or 44.1 kHz frequency)
