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Right side of board won’t play

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The right side of my dj board won’t play out loud. I have done factory resets, re downloaded serato software. Tried djuced, and on djuced the right side played but at a stunted volume. Any idea of why this may have happened after it has been working just fine? Very new board as well. 

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Hello Fleen,

 

Welcome to the Hercules forum.

You have posted a message on a user forum, so
- if you intended to ask your question to other users on a forum, please have a look at the forum's rules (here), and
 a) do not restart another discussion, answer in the current discussion ("– before starting a new discussion, check if you can find an open discussion on the same subject, and if you can find such an open discussion, it is better to write a new post in that discussion than to start a new discussion;"
b) do not post a repeated message at 6:29 and 6:30PM, as it is banned on any forum ("– do not post repeated messages;")
- if you intended to ask you question to a technical support, please post it on https://support.hercules.com/en/contact-en/ .

Here are basic technical questions if you your target is to receive an efficient help on the forum:
- please precise your version of DJControl Inpulse 500 (standard, Gol, White, Red, Purple)
- how old is it your DJ controller,
- please precise on which output you no longer hear properly the right channel : headphones (1/8" or 1/4" output), master output (2 RCA or 2 x 1/4"),
- what are the speakers / headphones on which you do not hear well the right channel?
- can you test if the sound is also lower on the right output if you run the controller audio diagnostic: close the DJ software, go to the Hercules DJ control panel > About tab, click on the speaker icon on the bottom right. It plays sound an all outputs, is it also lower on the right channel?   

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hel;ooo