I did an update via de Stream Control software to the device but after 60 minutes the screen on my device is still sayin Update in Progress and nothing is happening.
In the stream Control software the divice is not showing up and I cann't use any button on my device.
Save the folder to a USB stick with the settings that you can quickly find via the software. Uninstall the software and reinstall it once. This might help you.
Hi Berryd89,
We are sorry your device got stuck.
You can follow Baumi's process to make sure you don't lose your datas. You can type "%appdata%" in your Windows search bar, access the folder, search for the Hercules folder, copy and paster it somwhere safe and try to reinstall the app. Once you are done with the install, you can copy and paste back your folder to the appropriate location and retrieve your datas. Does that help ?
However, can you tell us if your previous software version was really old ? Do you remember when was your last update ?
Thank you.
Thank you, Admin Herkules, for confirming the procedure.
Hi Damien,
I tried that but it didn't work, the screen on the devices is still stucl on 'Update in Progress'.
The previous firmware on the device was the newest one until this update last weekend, I allways keep the device up-to-date via the software so there wasn't an old firmware on the device
Hi,
Can you try:
1) Disconnect the S200 Device from USB
2) Close Stream Control
3) Press the Screen Button close to the USB connector while you connect the device
- It will force to start in update mode
4) Start Stream Control
If still failed to update, please try on another USB port or another computer
