Hi everyone,
I’m experiencing an issue with my Hercules Stream 100 when using it with SteelSeries GG Sonar.
When I enable Streamer Mode in Sonar, I can no longer properly adjust individual channel volumes using the Hercules Stream 100 knob. Whenever I turn the knob to lower a channel’s volume, the volume immediately resets to 100%, preventing me from lowering it.
This issue only occurs when Streamer Mode is enabled. When I disable it, the volume controls work normally.
Has anyone experienced this issue or found a solution? Could this be a compatibility issue between the Hercules Stream 100 and Sonar’s Streamer Mode?
Any help would be greatly appreciated.
Thanks!
This could be a programming error; I hope the developers get it fixed quickly. Have you tried a hard reset yet? Try deleting all files—including those in the `%AppData%` and `%LocalAppData%` directories—uninstalling all drivers, and removing any folders related to the Hercules product. Then, restart your computer and try reinstalling the software; perhaps that will help?
Thanks for the suggestion. I’ve already tried all these steps, but unfortunately the issue persists.
Could you upload a short for me that shows the error message?
Sure, I'll upload a short video showing what's happening. There's no actual error message; it's just that whenever I try to lower a channel's volume using the Hercules Stream 100 knob with Streamer Mode enabled, it immediately jumps back to 100%.
Hello @3BADY817,
We will take a look and fix it as soon as possible !
If you can upload a short video to show how to reproduce the issue it would be great !
Theo
Thanks a lot @3DABY817
We are working on it and we will integrate these fixs in the upcoming patch.
Unfortunately, this issue isn’t a bug but a limitation imposed by Sonar.
Natively, the Stream 100 only exposes Windows volume controls. Since SteelSeries does not provide an official API, we cannot build a dedicated plugin for Sonar.
In Streamer Mode, each channel has two separate volumes: one for the monitoring mix (what you hear) and one for the stream mix (what your audience hears). A Windows volume slider can only control a single value for a given device, so it has no way of knowing which of the two mixes it should change. Sonar therefore takes over these volumes, which is why Windows volume settings no longer have any effect and why on your Stream 100 it's aslo locked.
Our Stream 200 XLR actually offers this feature in hardware, in case you ever want to move to that kind of product.
Feel free to report any other issues you run into.
Thanks again for your quick response.
