Hi everyone,
I’m experiencing an issue with my Hercules Stream 100 when using it with SteelSeries GG Sonar.
When I enable Streamer Mode in Sonar, I can no longer properly adjust individual channel volumes using the Hercules Stream 100 knob. Whenever I turn the knob to lower a channel’s volume, the volume immediately resets to 100%, preventing me from lowering it.
This issue only occurs when Streamer Mode is enabled. When I disable it, the volume controls work normally.
Has anyone experienced this issue or found a solution? Could this be a compatibility issue between the Hercules Stream 100 and Sonar’s Streamer Mode?
Any help would be greatly appreciated.
Thanks!
This could be a programming error; I hope the developers get it fixed quickly. Have you tried a hard reset yet? Try deleting all files—including those in the `%AppData%` and `%LocalAppData%` directories—uninstalling all drivers, and removing any folders related to the Hercules product. Then, restart your computer and try reinstalling the software; perhaps that will help?
Thanks for the suggestion. I’ve already tried all these steps, but unfortunately the issue persists.
Could you upload a short for me that shows the error message?
