hercules rmx and turntables problem

hi there,

this is my first post on here so hi everyone.

i have been using my hercules rmx console with traktor pro for a couple of years now with great success.
however, i just decided to get my two technics 1210s and my vinyl down from my dads loft so i can play some of my old skool vinyl.
ive followed the instructions on connecting external audio sources here:

but i just cant get it to work. here are my problems:
the source buttons dont work at all
only input 1&2 will give me any sound from my turntable, but, the sound just comes out of the master speaker and nothing i do with the controler sliders and knobs changes this.

any ideas? this is my last resort after trawling the net pretty much all afternoon for an answer.

cheers,

nt