Most of the potentiometers and faders on my Inpulse 500 are calibrated wrong. In its current state the controller is unusable, but it's been reassuring reading on this forum how many others have had this problem and sorted it by using the calibration guide.
I contacted support and they requested video of the issue happening. After sending the video, support sent me the calibration guide. However, for whatever reason, I can't get past step 2 of the calibration process.
I follow all the instructions in step 2 and then press the beatmatch button to progress to step 3 but the LEDs never change colour from red to orange.
Has anyone else had this issue and if so, did you manage to resolve it?
Hello Gamuk,
welcome to the community area.
If, when you press the button to move to step 3, LEDs do not change, it generally means 1 rotary potentiometer or 1 fader was not moved.
Calibration will not work if you do not recalibrate 100% of the potentiometers and faders.
You must move to min and to max 100% of the rotary potentiometers and faders.
Hi UX Team, thanks for the quick response.
Calibration will not work if you do not recalibrate 100% of the potentiometers and faders.
I am moving all of the potentiometers and faders.
You must move to min and to max 100% of the rotary potentiometers and faders.
This contradicts the instructions of step 2, which say to move all rotary potentiometers and faders from min to the central position.
Could this be why it's not working?
Hello Gamuk,
Not being able to move to next step in the calibration means the calibration program did not detect a movement on one of the faders/potentiometers:
- either because one of the fader/potentiometer was not moved at this step,
- or because one of the fader/potentiometer does not send a stable command, for example if it is defective: on the calibration screen, you see it moving constantly, as if an invisible hand was turning it continuously.
I was wrong to try to answer if you seek for a contradiction rather than just restarting the calibration process.
If it does not work, may I suggest you contact Hercules support at https://support.hercules.com/en/contact-en/ ?
If the support team is on phone while you do the calibration, I hope they can see step by step, potentiometer by potentiometer, if there is a problem.
Thanks again for your feedback. I contacted Hercules support on Friday, so hopefully they will respond tomorrow.
for example if it is defective: on the calibration screen, you see it moving constantly
What calibration screen are you referring to, please?
Hello,
Sorry, I meant in the DJ software interface (for example in Djuced user interface, when the mixer is displayed), if an electromechanical component (rotary potentiometer or slider) is defective, you may see it moving constantly (on a very small distance) as if an invisible hand was activating it constantly.
This defectiveness is called jitter, it may prevent from completing a calibration step as the built-in calibration program detects the component moving as if the calibration was not over.
