I'm new here. I was'nt able to find much information about my device faliure, so i am creating this new post.
Sliding it all the way up, only increases about 90% of the volume and exponentially (when the fader in hardware is at 30% in software is at 10%, when in hardware is at 70% in software is at 50% and so on) and sometimes it's even drifting badly. I've tried both Djuced and Serato dj pro and the problem is there. I also tested it with midimonitor.com and the left fader Max value was between 123 and 126 while the right fader is pretty lower.
As I read on some similar posts, it must be defective and a calibration shouldn't solve it, so i'm pretty sure it must be a hardware failure, rather than a software failure.
Do you think i can solve the problem with a calibration?
Could my device be fixed and/or replaced?
Hello Demone,
Welcome to the forum.
If your DJ controller was acquired 1 year ago, it is probably still under warranty and you should call Hercules support
phone/email here https://support.hercules.com/en/contact-en/
to get support, possibly the calibration guide, possibly a process to get your controller repaired.
Support team won't answer tho
Hello Demone,
I presume you have let a message on the support area contact form.
"https://support.hercules.com/en/contact-en/"
The best is ALWAYS to use the contact form to let them a message (use the email+password you use on this forum as email+password to register on technical support area).
Me pasa lo mismos alguna solución
Hello Nivek,
As you have posted 3 messages at the same time (on 2024/11/12, between 4:29PM and 5:18 PM), it is difficult to know:
- what your issue is, as you do not describe it,
- whether you understand this area is a user forum (people who answer here are users, they are not Hercules support: to contact Hercules support, use the contact form on https://support.hercules.com/en/contact-en/ ).
If your problem is that,
- on a DJControl Inpulse 500,
- you have a technical issue with a volume fader,
then please write a complete message saying you have a DJControl Inpulse 500, and DESCRIBE WITH TECHNICAL DETAILS what your problem is, on which volume fader.
