After a power outage the device will not connect to software. I've tried uninstalling and reinstalling. Nothing seems to help. It's just stuck on the starting splash screen. Please help.
Hi,
Do you have a error message when Stream Control software start ?
I recommend you to:
1 ) unplug your S200
2) Uninstall the S200 Drivers ( add/remove program HSM Series Drivers )
3) Uninstall Stream Control App ( add/remove program Hercules Stream Control )
4) Then after you can manually delete the folder :
C:\Program Files\Hercules Stream Control
C:\Program Files\HSM Series
5) Restart your computer
7) Plug your Stream 200
8) Download latest app on the tech support
9) Install this app ( it will reinstall both Drivers and App)
Hello! Thanks for the suggestion but that did not seem to work either. My stream 200 is just cycling through presets almost like a demo mode and still not connecting.
