Stream 200 "no device found"

Hi,

Do you have a error message when Stream Control software start ?

I recommend you to:

1 ) unplug your S200

2) Uninstall the S200 Drivers ( add/remove program HSM Series Drivers )

3) Uninstall Stream Control App ( add/remove program Hercules Stream Control )

4) Then after you can manually delete the folder :

C:\Program Files\Hercules Stream Control

C:\Program Files\HSM Series

5) Restart your computer

7) Plug your Stream 200

8) Download latest app on the tech support 

https://ts.hercules.com/download/pub/webupdate/STREAMING/STREAMCONTROL/Hercules_Stream_Control_v2.1.3.exe

9) Install this app ( it will reinstall both Drivers and App)

Hello! Thanks for the suggestion but that did not seem to work either. My stream 200 is just cycling through presets almost like a demo mode and still not connecting.

I often have power outages, but since version v2.1.3, from the first loss of power my Stream 200 XLR is stuck in the same state, unusable, even after Olivier's procedure

It’s tragic honestly. Such a great product. I use it every day. I tried it on an older windows 10 laptop and the device works perfect. It’s something with windows 11 it seems.

Can you try:

- Close Stream Control App ( right click on the task bar icon and click exit )

- Unplug your S200

- Press power button on the back of the S200 and plug the USB cable

- You should see a Update windows on the S200

- Restart Stream Control

- It will ask you to force the update of the device, say Yes 

I just attempted to try that. The device just says "update in progress please wait" but there is no pop up on the stream control app saying to force update because it does not connect to the app... so it just sits there saying its updating.

Are you sure that the Stream Control App was totally closed before you run it again.
Open the task bar and kill the Stream Control app or rightclick on the small Stream Control Icon in bottom left of the screen .

Then restart the Stream Control App

Yes. I even ended the task in task manager but still nothing. It just won't connect at all to the stream control app.

Can you try to download this tool and run it; if you have an error message, please share?

https://ts.hercules.com/download/pub/webupdate/STREAMING/STREAMCONTROL/HStream200Diag_v1.0.ex e"> https://ts.hercules.com/download/pub/webupdate/STREAMING/STREAMCONTROL/HStream200Diag_v1.0.exe

Sorry for the late reply. No error message when trying the tool and running it.

The problem is since the 1.96 firmware update. It takes 30 seconds for the device to wait for connection with the driver and if it cannot be done within that 30 seconds, the device goes into that demo mode and the software will nit find it. I solved it by plugin the Stream200 into my PC's USB port 6-7 seconds after I switch the PC ON. In firmware before 1.96 the time before the demo mode comes in was surely more than 30 seconds. The only thing the Hercules development dept. has to do is make this time period larger, for example 60 seconds. It's a very annoying problem and I hope it will be solved within a few weeks. I've paused my studio update with more Hercules devices since this problem is really a showstopper for me. If it is not going to be solved, I think of changing brand in my studio.

BTW I've raised a ticket to Hercules Support but the only feedback I got was trying to speed up my PC which I think is a very bad answer. It's Hercules that changed the Demo timer, not me changing anything on my PC. So please reset the timer tot the value it was before firmware 1.96!!!

Yes, upgrading to 1.98 solved the problem! Thank you very, very much!

To be honest I think I may have to switch products... Its been a month that I have had a ticket out and been on this forum. Device still not found. I cannot use my microphone and I cannot adjust volumes. The bare minimum use for this device. It's a very good product if it connects to your PC. I have tried absolutely everything and calling support has not helped very much at all.