On the previous version of the stream control software my Stream 100 would just lock up randomly when playing games (Especially ones that used EZ Anti Cheat), but at random moments. Now with the 1.41 update the Stream Control software just... Dies randomly. I have to always go reload it and wait for a while for it to work only to have it die again over and over and over rendering the device basically useless for me now. Is there any fixes for this? I've tried running it as admin/non admin/start up/manually etc. Its logging bug reports to bugsmasher but I cant actually see them.
Did you try to reset to factory settings ?
This option is present on 1.45 in the General Settings
So I have upgraded to the 1.45 version. And interestingly. It does solve the answers. EXCEPT. (I need to do some more testing) everytime I do any windows updates and reboot I have to factory reset it and set everything back up again. I'll do some random rebooting without updates to see if it continues. I reboot infrequently enough that this patch and feature may have saved the device for me.
I've had the same issue now with 1.45 . It does seem to fire up quickly, but it will wreak havok with inputs/outputs that it had hooks in, so I often wind up restarting, then it works for a while, rinse, repeat...
This is an ancient install of Windows 11, though, so I'll eventually reinstall, maybe that will magically fix it.
I did that last night and I've set everything back up from scratch. I primarily use it to adjust volume on output sources, so far it's working great. I haven't had it disappear yet. Tonight will be a good test, we have a BF2042 (EZ Anti-Cheat) match tonight, so I'll be able to try to crash it. If it does crash, I'll report back here, if not, then I'll leave y'all be 🙂 I have the mic muted at the system level thanks to a button on my Stream100, so even my Krisp noise cancelling software can't hear it. This is great functionality, as are the button icons that respond when the button is pressed and the flashing button number on mute is just great.
I'm supposed to be complaining here, though, so...
I have noticed that icons for Windows Store games and apps all have a Windows exe generic icon. It would be nice if we could have the software pick those up for us or to have instructions on how to apply the correct icon on the display.
I'm not trying to be demanding, but this little guy is supposed to be plug n play no issues for dummies like me as far as I understand. I imagine other users would have the same complaint? I don't think it's my machine, since I factory reset, then uninstalled everything with Revo, double checked everything was taken out of Windows, then reinstalled 1.45. The icon issue is still there, though.
Hello,
Thank you for your feedback, on Windows Store games.
We will try to reproduce and fix this problem as soon as possible.
If you have any other issues or advice, feel free to ask. We will do our best to answer your request.
Everybody is important for us 😉
I have tested and every time I reboot I have to reset to factory settings and rebuild everything. I wish the software would store my custom profile somewhere so I could at least just reload that in the mean time. Still love the hardware but need something to help
Hi Themaddock,
We will try to investigate your problem more in the details and I will need your help because we cannot reproduce on our side.
1) Can you go in the hidden AppData folder
For that type Windows+R and tape %APPDATA% and OK
2 ) It should open windows explorer in a folder call Roaming
3) Click on the "Hercules" Folder then click "Stream Control"
4) There is a file call "Stream Control.ini", Can you send it to us in your reply for analyse
Then we will do a deep factory reset manually
1) Can you close "Stream Control" , not only close the windows , but right click on the Stream Control icon on the systray and click Quit
2 ) Go again in the %APPDATA% folder, click on Hercules and delete "Stream Control" folder, take care to delete only "Stream Control" folder
3) Sorry , it will remove all you previous settings , but hope it will be the last time
4) Launch again Stream Control and tell us if it's better,
5) Can you try also to do a preset and Save it .
If it's possible to send us your IP address , it helps us also to track your problem
Sorry for asking you so many things, but your problem seems isolated, and hard to reproduce on our side
But for sure we will find a solution.
Note that a new update is planned end of November
I am sorry for any inconvenience caused
Thanks,
