When I connect the device, it gets stuck on the black startup screen, just as other users here have described. When I put it into boot mode, it also remains stuck without performing the firmware update, and it is not detected by the Hercules Stream Control software.
I have already tried the S200 Firmware Loader, but it did not work. I have also followed all the recommended troubleshooting steps, including disconnecting the device, uninstalling and reinstalling the software, restarting the computer, and reconnecting everything, but the problem still persists.
I tested it with the program, but it's still in beta, so I can't adjust the settings the way I thought I could. However, I do know that Windows has a major issue with a driver; it only shows up in a few games so far and hasn't been confirmed by Microsoft yet. We'll have to wait and see—I know it's supposed to be a system driver, but I can't tell you any more details just yet.
Hi,
I'm adding my case to this thread because I've run out of options, and honestly I'm pretty frustrated at this point.
I tried to open a support ticket today and the form just throws an "Internal Server Error". So the forum is apparently the only way left to reach anyone at Hercules. That alone is not okay.
MY SITUATION
My Stream 200 XLR is less than a year old. It's stuck on the "Stream200XLR" boot screen and never gets past it. Stream Control says "No device found".
The strange part, same as others have described here: Windows Device Manager recognizes the device and says it's "working properly". So power and USB data are fine. Only Stream Control can't talk to it.
WHAT I'VE ALREADY DONE
- Original supplied USB cable, plugged directly into a rear motherboard port, no hub. Tried several ports.
- Full uninstall of Stream Control incl. HSM drivers, reboot, clean reinstall of the current version 2.5.4, accepted the reboot prompt at the end.
- Forced firmware recovery (hold power button while plugging in), tried in both orders: Stream Control open before and opened afterwards.
- The firmware update it offers starts and then fails.
- Windows Memory Integrity (Core Isolation) is off, so the driver isn't being blocked by Windows security.
- Driver according to Device Manager: version 5.58.0.30265, date 13.06.2023.
System: Windows 11, MSI B550 Gaming Edge WiFi, Ryzen 7 5800X3D, RX 9070 XT.
MY QUESTIONS
This thread has three pages of people with the exact same problem, and I don't see a single confirmed fix. The last update mentions a tool still in beta, and one case moved to private messages. So:
1. Is there an actual fix for this, or is the device simply dead once it ends up in this state?
2. The S200 Firmware Loader, Install_S200_FW.exe and HStream200Diag were given to other users in this thread. None of them are on the public download page. Please send them to me as well.
3. If nothing works: how do I get a replacement under warranty when your ticket system doesn't even load?
I paid for a device that should just work, and right now it's a paperweight in the middle of my streaming setup. I'd really like a straight answer: can this be fixed, or is replacing it the only option?
Thanks.
It could be an error in the mssoft database, a programming glitch, or a combination of both. No one really knows—whether it’s an issue on mssoft’s end or a driver signature error—but the mistakes mssoft has been making lately are becoming increasingly frequent.
