Bought a brand new t7 premium and I’m hearing somewhat a concerning mini jog wheel scratch sound. Does this ever happened? How do I fix this? Should hercules replace this unit?
Hello,
Before considering the hardware is defective you may read the message here
https://community.hercules.com/community/controllers/guidelines-to-post-messages-in-dj-controllers-area/
and describe
- the computer operating system,
- the version of Hercules DJ drivers,
- the DJ software name and version,
- in which condition you hear this mini scratch sound
- at which moment you hear this sound
- where you hear it
a- in speakers: to which output they are connected, what is the brand/model of speakers, is this noise proportional to T7 master volume
b - in headphones?
If your computer operates in Windows, can you test in Djuced in selected in Settings> Audio the Audio Device DJControl Inpulse T7 WASAPI?
